Returns and refunds
The short version
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the delivery date |
| Where does it go? | 9550 Satellite Blvd Ste 150, Orlando, FL 32837 |
| Who pays return shipping? | We do. We email you a prepaid label. |
| Can I exchange instead? | Yes, for a different size or color |
| Restocking fee | None |
| How fast is the refund? | 7 business days after the shirt reaches us |
| Can I cancel? | Within 12 hours of ordering |
What we take back
You have 30 days from the delivery date to start a return or an exchange. We accept returns for items that arrived wrong and for items you simply changed your mind about.
The shirt has to be unworn and unwashed, with the tags still on it and in its original packaging. A shirt that has been worn, washed, altered or scented cannot go back into stock, so we cannot accept it.
We do not accept returns on gift cards.
Return shipping is free
We pay to get the shirt back. Email us and we send you a prepaid return label to download and print. We do not charge a restocking fee, and we never deduct return postage from your refund.
If we got it wrong
A misprint, a damaged shirt or the wrong item is on us. Email support@chronoxi.us within 48 hours of delivery with your order number and a photo. You choose between a reprint and a full refund, including the original shipping charge.
Print placement shifts by up to half an inch between shirts because each one is printed individually. That is normal for direct-to-garment printing and is not a defect.
How to send something back
- Email support@chronoxi.us with your order number and whether you want a refund or an exchange. Do not ship anything yet.
- We reply within 1 business day with a return number and a prepaid return label.
- Print the label, write the return number on the outside of the parcel, and drop it off.
- We check the shirt, then refund or reprint. Expect 7 business days from the day it reaches us.
Chronoxi Returns
ZEPHYR COMMERCE LLC
9550 Satellite Blvd Ste 150
Orlando, FL 32837
United States
Email us before you ship. A parcel with no return number takes far longer to match to an order, and we cannot start the refund until we know whose it is.
Who pays for what
| Situation | Return shipping | You get back |
|---|---|---|
| Misprint or damage | We pay | Full order, shipping included |
| We sent the wrong item or size | We pay | Full order, shipping included |
| You ordered the wrong size | We pay | Item price, or an exchange |
| You changed your mind | We pay | Item price, not original shipping |
| Package lost in transit | Nothing to return | Reprint or full refund |
Exchanges
We accept exchanges, including a different size or color. Email us within 30 days of delivery and say what you want instead. We send you a prepaid label for the shirt you have, and we print the replacement once the original is on its way back. There is nothing extra to pay.
Every shirt is printed to order, so an exchange means we print a new one for you rather than pull one off a shelf. That is why we ask you to email first.
Cancelling an order
You can cancel within 12 hours of ordering. Email us with your order number. After 12 hours the file has gone to print and we cannot pull it back.
How the refund reaches you
Refunds go to the payment method you used. We issue them within 7 business days of the shirt arriving. Your bank or card issuer then takes its own time before the money shows on your statement. That second wait is outside our control.
One more time, the address
Send returns to 9550 Satellite Blvd Ste 150, Orlando, FL 32837, United States, and only after you have a return number and a label from us. This is our returns center, not a store.
Effective September 9, 2026.